i need to set up a new apple id and password
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i need to set up a new apple id and password
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Michael,
Thank you for waiting!
Are you signging in on a new iphone or are you having trouble with the current apple Id and password?
its an existing iphone that i was locked out by not beining able to verify a new password that was set for it. So i have been tryining to reset. i finally got into the reset process and it has asked me for my apple id and password. I have the ID but not the password.
ID = M**0@gmail.com
Ok I tried calling your number earlier, Someone answered and said to call back. are you available now?
yes
thanks for your help
No problem,
im keeping your Question open.
I'll call you in three days to check it out or call me in any case ***-***-**** or go back to this page and send me another message.
Expert Notes:
Call customer
Checked his ID through iforgot.apple.com
Turned out that the only recovery method is the phone that is locked and cannot receive a code.
Advised customer that he will need to wait until a new message or call will be made to the new number registered for his ID
the recovery page says will take up to 3 days for recovery.
Will call customer again for follow up.
Byron Narciso
Apple Certified Tech
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