Why am I looked out of my match account? I paid for a month and now I've wasted my money i have only been on there for for days.

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Customer

Why am I looked out of my match account? I paid for a month and now I've wasted my money i have only been on there for for days.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

 Hi Kath,

Thank you for waiting!

what device are you using to open your Match account?

Posted
Customer

I've been on match 4 days and now I'm locked out of my account. I PAID already.

My email address is k**e@gmail.com or

K**s@gmail.com

57.00

On 8/11/2018

Posted
Ferdinand Aquino
Technician

 Hi Kaitlyn,

Im trying to call your number but Im getting voicemail.

Can you confirm your number and if it is available now?

Posted
Customer

Help please 

Posted
Ferdinand Aquino
Technician

Hi Kaitlyn,

You number goes to voicemail says unavailable.

Can you call me at ***-***-**** .

Are you referring to the website Match.com?

Posted
Customer

I've been locked out my account and I don't know why

Posted
Ferdinand Aquino
Technician

Hi Kaitlyn,

You number goes to voicemail says unavailable.

Can you call me at ***-***-**** .

Are you referring to the website Match.com?

 

Posted
Ferdinand Aquino
Technician

Dear Kaitlyn, It was a pleasure helping you with your Match.com issue today. Here is a summary of the resolution.
Issue identified :

Account locked out

Solution Implemented :

Call customer / Remote access

Assisted custome rin checking her account.

Account was locked out and the only way to check the account status was to call on Moday.

customer decided to start a new account in Match using her other email

Assisted custome rin setting up another account in Match

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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