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how do I open a downloaded app, e.g. ExpressVPN
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Wayne,
May I know what samsung device are you using in opening the app?
You can send me a reply by entering your message in the box at the top then hit the send response button to send.
Hello Elixir. SAMSUNG TV 2018 Model MU6300 Code UA49MU6300
Were you able to search the apps that you want to open using your Samsung TV?
I have downloaded the app "ExpressVPN" from Google store but it does not recognise my TV and I am unable to open it on my TV, but can open it on my SAMSUNG S9 telepohone which is no good to me.
Do you have expressVPN account already?
I did but cancelled it because of the problem. I was on their chat service for over 4 hours and they could not assist me.
What do you think Elixir?
can you go to the menu of the tv then go to network then network status then go to ip settings then DNS settings. choose enter manually. enter the dns ip address 8.8.4.4. try downloading the app again.
Wait please. I will let you know when it is done
I have put in 8.8.4.4. into IP address. Should I put this into Gateway and DNS Server as well?
Subnet Mask shows 255.255.255.0 for your info
Do not enter anything on the ip address. Just DNS only. do not do anything also in the subnet mask.
NOTES:
-called cx and provided steps to make the expressvpn work with samsung tv
-cx said he have to go and he will do it later after he came back
-sent cx the video tutorial steps to his email
-will wait for cx response.
"My TV is a 2018 SAMSUNG CURVED UHD 6 Series MU6300. Model Code UA49MU6300" - Wayne Lambert, support ticket no. 89767.
Hi Wayne,
Any update on the steps that I provided to you?
Hello Elixir. Finally found time to try to set up SAMSUNG TV but may have made a grave mistake. The YouTube Tutorial was great but I put most of the information into my laptop computer. I'm guessing now that I should have been putting it into my TV direct?
Now I can not connect my TV to the internet!
Hi Wayne,
The DNS address should be setup in your tv. The DNS ip address should be coming from your expressvpn account.
Hello Elixir. I am ready to continue. Sorry about big breaks but I had to do errands. I am at the stage where I can not connect my SAMSUNG TV to the internet. My phone, laptop, and another phone are connected ok.
What next please.
Hi Wayne,
Ok. Can you go to menu on your tv then click network then click network status. You should see disconnect button on the lower left side corner and that means that your tv is connected to the internet. if you see connect button, then just click connect to reconnect to the wifi network.
Wait please
I am stuck in set up mode. tried to reboot but comes back to set up mode
Setup mode? like you are setting up the tv again?
yes. I thought it may be better to go back to square 1
i see. just go ahead and finish setting up your tv again.
ok. will advise when finished
alright. ill wait here.
after trying to set up my wireless ntework on TV it tells me password is incorrect!
ok. are you using a laptop that is connected to your wireless network?
yes
ok you can go to control panel then go to network settings then right click your network connection then click propeties then clcik security tab to show your wireless network password.
the network password is written on the router and we have had no issues in setting it up prior
i can not find what you are asking for. Sorry Alixir
the one listed on the router mght have been changed already because the password can be changed manually. follow the steps that i provided to you to retrieve the password.
sorry. there is no option to find Network settings!
is it ok if i connect to your computer?
for sure! Thank you Elixir
is it working for you?
still waiting for you to connect. did you click the link that i gave you?
what is the broswer that you are using? internet explorer, google chrome or firefox?
hey, Elixir. Is it working?
not yet.. im still waiting for you to connect.
what is the broswer that you are using? internet explorer, google chrome or firefox?
I lost you for a while. Sorry. Internet Explorer
click the link thst i provided to you and click run at the bottom then click yes to join the session.
lost you again. does not appear to work. I did as instructed and close Norton Firewal (I think)
ok.. lets try a different route.
Please click the link below and run/install the file. You will get and ID number and password after installation. Provide the numbers to me so that I can connect to the computer.
https://download.teamviewer.com/download/TeamViewer_Setup.exe
ID 1 033 842 780
Password 3978
i am now connected.
Dear wayne, It was a pleasure helping you with your samsung issue today. Here is a summary of the resolution.
Issue identified : cx trying to rin expressvpn on his tv
Solution Implemented : called cx and provided steps tp configure the tv. provided also video link on how to do it. cx ran to another issue that the tv cant connect to wifi. accessed cx computer and get the wifi password. tv is now connected to wifi, answer accepted
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