Deactivated account now can not recover as my phone number has changed

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Customer

Deactivated account now can not recover as my phone number has changed

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Sissy,

May I know the phone number or the email address that was used on your facebook account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

C**y@yahoo.com

Posted
Elixir Cada
Facebook Expert

NOTES:

-called cx and checked the facebook account

-we tried to reset the password. password changed but the account has 2 factor authentication enabled. 

-she cant received a code since the old phone number is not working

-assisted cx and creating a report to facebook admin

-report submitted. cx will get back to us once she receive a response from facebook admin. 

Posted
Elixir Cada
Facebook Expert

Hi Sissy,

I am making a follow up on this issue.

Is your facebook problem already solved? 

Posted
Elixir Cada
Facebook Expert

NOTES:

-called cx to make a follow up. 

-she said that she havent receive any email yet from facebook admin from the time we submitted the report

-told cx that i will submit another follow up report and just let us know if she will receive a response this time. 

Posted
Elixir Cada
Facebook Expert

Dear Sissy, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified : cx account has 2 factor authentication turned on 
Solution Implemented : called cx and checked the facebook account. we tried to reset the password. password changed but the account has 2 factor authentication enabled. she cant received a code since the old phone number is not working. assisted cx and creating a report to facebook admin.numerous follow up has been made to facebook admin and no response from them. cx decided to create a new account. cx will have to decide if she will keep the new account if incase she got her old account back. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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