Direct TV remote will not change channels, bring up guide, menu, etc. Green light on top is working and so is the volume buttons. My two year old...

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Hi Casey,

Thanks for waiting. Im here to help. Let me call you please dont close this chat window. 

I understand. Dont worry we will cancel the payment that you made on the phone upgrade. 

Please turn off the Cable box and unplug from the wall outlet for 10-15 seconds. Plug it back in and turn it back on. Wait for the box to reboot and when it is ready use the remote and check if it will change the channels.

Let me know what happen. Thanks

 Dear Casey, It was a pleasure helping you with your Directv issue today. Here is a summary of the resolution.

Issue identified : Channel button not working on the remote

Solution Implemented : Called the customer / Assisted the customer to reset the Cablebox (Menu > Settings > Reset) / Turn off the receiver and unplug it from the wall outler / Reinsert the batteries of the remote / Customer can now change the channels / Issue Resolved / Answer Accepted

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