Hello, My Whirlpool washing machine purchased in November 2017 has continuous flashing light on the Final Rinse part of the cycle. I am unable to...

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Customer

Hello, My Whirlpool washing machine purchased in November 2017 has continuous flashing light on the Final Rinse part of the cycle. I am unable to restart the machine on the regular wash cycle. I tried and final rinse cycle kicked in and swallowed up my washing detergent and fabric softener and my load remained dry. I have tried unplugging the machine and restarting but no response. Can you help?

Last updated
Byron Narciso
Whirlpool Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Whirlpool nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Whirlpool Tech

Hi Anne, 

Do you have the model number?  Is there an error code aside from the flashing light? 

Please let me know by typing a response at the top and clicking on send response

Posted
Customer

The Model number for my Whirlpool washing machine is WTW4616FW1

Posted
Customer

I forgot to mention that there is no error code - just the flashing light.

I am in BC Canada so in Texas you are 2hours ahead.  I will be here from 3 - 5pm BC time.

Posted
Byron Narciso
Whirlpool Tech

Hi Anne, 

Does it only happen during final rinse? Does it agitate or spin? A top-load, direct-drive washer uses an electro-mechanical timer to control washer functions so it won’t signal error codes. A failed shifter assembly or worn drive belt can prevent the washer from agitating or spinning the wash load.

Posted
Byron Narciso
Whirlpool Tech

If the washer was bought Nov 2017 you still  do have an active warranty and I would recommend to get a  schedule for an  inhome repair 

Below are the numbers you can call for warranty claim/ inhome repair . 

1- ***-***-****  U.S.Whirlpool

1- ***-***-****  Canada Whirlpool

Posted
Byron Narciso
Whirlpool Tech

Let me know if you have anymore questions. I'll be standing by. 

Posted
Customer

Thank you for the phone numbers for Whirlpool in Canada.  I have arranged for an appliance expert to come to my home. 

Thank you. 

Goodbye.

Posted
Byron Narciso
Whirlpool Tech

I would appreciate if you'll accept my answer by clickng the green accept answer button below and following the instructions on the next screen for me to get credit in assisting you. . Thank you :)

Posted

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