Chat Session #36402494 I am concerned my computer was hacked in Sep 18/19 time frame. also verified in Norton's recent Security History tables,...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Ron,

Thanks for waiting. Im here to help. We can run some test on your computer to make sure your computer is no longer infected. Once we are sure that it is safe we can secure all your account by changing the passwords. 

May I know if you are using a Mac or a Windows computer?

Thanks for your response. I will be connecting to your computer to help you fix the issue. Before we proceed can you please provide a good callback number incase we got disconnected?

 Dear Ron, It was a pleasure helping you with your Microsoft issue today. Here is a summary of the resolution.

Issue identified : Computer was infected / Wants to make sure that the computer is safe / Uninstall the software that he is not using

Solution Implemented : Called the customer / Remotely accessed the computer / Scanned the computer / Removed the leftover infections / Assisted the customer to remove the Apps that he doesnt recognize (Run > Appwiz.cpl > Unsinstall) / Optimized the computer by disabling the startup items that he is not using / Advised customer that the computer is now safe and he can now change all his password / No other issues raised / Customer is happy with the assistance  / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .