I entered the same mobile number on a new apple phone by mistake and now I can’t get my old Samsung phone what’s app working .the number I have always used is 353 580816, How can I get it working again please, Thank you, John. Andrews
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I entered the same mobile number on a new apple phone by mistake and now I can’t get my old Samsung phone what’s app working .the number I have always used is 353 580816, How can I get it working again please, Thank you, John. Andrews
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
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Waiting for your answers to solve the ptoblem
Hi John,
Have you tried deleting the account that you accidentally created? and reregister the old phone number (353 580816)?
Yes tried that several times. But it won’t accept the number.
How about deleting and reinstalling the Whatsapp app in your Iphone?
Also did that several times. Seems like it knows that I used the number on another phone , my mistake,
and this seems to have blocked my entering the system again on my original phone
If you'll try to go to the new account's Menu to change the number will it let you?
On what’s app not possible. Did u mean some other platform. Again the confusion is me entering the Samsung number which I have been using for a few years, also on my new I phone instead of entering the new iPhone number. The Samson phone , original number, I need working now
Is the Samsung number still active meaning still can recieve text verification codes?
Yes of course. The Samsung number I use all the time. The new apple number for private calls etc
John,
Unfortunately, you'll need to send an email to i**[email protected] and request to have them unblock or remove the new number to your account if changing the number from the whatsapp menu is not possible in your end.
thats the only option you'll have right now if reinstalling and reregistering is not working for you to use the old number.
Ok will do that now. I caused the blockage myself by mistake. Hope they can un block and I can get the service working again on my old phone with the same number as before. Do u think it can be done
Ok thanks . Good night
I believe it can be done since they are the one in control in enabling and disabling an account. by the way you can also use the s**[email protected] email that is the general email address they have.
I would appreciate if you'll accept my answer by clickng the green accept answer button below and following the instructions on the next screen for me to get credit in assisting you.
Issue identified : accidentally registered a new number to the accoount
Solution Implemented : Reinstalling | reregister | changing number in Menu not working | provide email support addressb to request to unblock /remov ethe number from the old account | accepted asnwer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****
Byron Narciso
WhatsApp Tech
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