I entered the same mobile number on a new apple phone by mistake and now I can’t get my old Samsung phone what’s app working .the number I have...

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Customer

I entered the same mobile number on a new apple phone by mistake and now I can’t get my old Samsung phone what’s app working .the number I have always used is 353 580816, How can I get it working again please, Thank you, John. Andrews

Last updated
Byron Narciso
WhatsApp Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with WhatsApp nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Customer

Waiting for your answers to solve the ptoblem

Posted
Byron Narciso
WhatsApp Tech

Hi John, 

Have you tried deleting the account that you accidentally created? and reregister the old phone number (353 580816)?

Posted
Customer

Yes tried that several times. But it won’t accept the number. 

Posted
Byron Narciso
WhatsApp Tech

How about deleting and reinstalling the Whatsapp app in your Iphone? 

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Customer

Also did that several times. Seems like it knows that I used the number on another phone ,  my mistake, 

and this seems to have blocked my entering the system again on my original phone 

Posted
Byron Narciso
WhatsApp Tech

If you'll try to go to the new account's Menu to change the number will it let you? 

  1. Go to Menu Button > Settings > Account > Change number.

 

Posted
Customer

On what’s app not possible. Did u mean some other platform. Again the confusion is me entering the Samsung number which I have been using for a few years, also on my new I phone instead of entering the new iPhone number.  The Samson phone , original number, I need working now 

Posted
Byron Narciso
WhatsApp Tech

Is the Samsung number still active meaning still can recieve text verification codes? 

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Customer

Yes of course. The Samsung number I use all the time. The new apple number for private calls etc 

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Byron Narciso
WhatsApp Tech

John, 

Unfortunately, you'll need to send an email to i**b@support.whatsapp.com and request to  have them unblock or remove the new number to your account if changing the number from the whatsapp menu is not possible in your end.  

Posted
Byron Narciso
WhatsApp Tech

thats the only option you'll have right now if reinstalling and reregistering is not working for you to use the old number. 

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Customer

Ok will do that now. I caused the blockage myself by mistake.  Hope they can un block and I can get the service working again on my old phone with the same number as before.  Do u think it can be done 

Posted
Customer

Ok thanks . Good night 

Posted
Byron Narciso
WhatsApp Tech

I believe it can be done since they are the one in control in enabling and disabling an account. by the way you can also use the s**t@whatsapp.com email that is the general email address  they have. 

Posted
Byron Narciso
WhatsApp Tech

I would appreciate if you'll accept my answer by clickng the green accept answer button below and following the instructions on the next screen for me to get credit in assisting you.

Posted
Byron Narciso
WhatsApp Tech

Issue identified :  accidentally registered a new number to the accoount
Solution Implemented :  Reinstalling | reregister | changing number in Menu not working | provide email support addressb to  request to unblock /remov ethe  number from the old account | accepted asnwer 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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