My Sony dream machine has frozen since I hit the ‘mode’ button

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My Sony dream machine has frozen since I hit the ‘mode’ button

Last updated
Ferdinand Aquino

Hello and welcome to! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino

Hi Judy,

Thank you for waiting!

may I ask what is the exact model of your Dream Machine?

Ferdinand Aquino

Dear Judy, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Time stuck on Sony Dream Machine.

Solution Implemented :

Call customer

Assisted in unplugging the Machine from power

Plug it back in and same tme appeared.

Check for back up battery and found one in the CD tray area.

Customer cannot remove the battery cover because it needs a phillips scre driver which she does not have and she is in a nursing home and ho one can help her.

Advised customer that the battery needs to be remove to restart the machine and it should work again.

Customer accepted and will ask someone to do it for her.

Customer also asked assistance in getting a new clock radio machine.

Assisted customer in locating the nerest bestbuy and phone number for it.

Also Gave information about ordering a clock radio from amazon since she cannot leave the nursing home.

Customer accepted the Answer bu asked for the phone upgrade to be cancelled since it was hardware problem.

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s** OR call us at ***-***-****



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