Dear Geert, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified : Cant access Netflix / TV is not connected to his router
Solution Implemented : Called the customer / Remotely accessed the computer / We discovered that the TV is not connected to his Wi-Fi / We checked the information of his Wi-Fi on his computer / Assisted the customer to connect his TV to the network (Settings > Network > Network Setup > Wi-Fi > Select his Network > Enter the Network Key > Successful) / Tried Netflix and it is working / No other issues raised / Customer is happy with the assistance / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .