My Facebook account was hacked now I can’t login and I no longer have access to the phone number that is linked to my Facebook account
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My Facebook account was hacked now I can’t login and I no longer have access to the phone number that is linked to my Facebook account
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Russ,
Thanks for waiting. Im here to help. Can you please provide the username (phone number) that you are using on your Facebook account?
My username is r**2@yahoo.com the phone number linked to my Facebook account is ***-***-**** but I no longer have access to that phone
Thanks for your response. May I know what device are you using to access your Facebook account? Is it a computer or a mobile device?
I’m sorry username is r**1@yahoo.com
Thanks for your response. May I know what device are you using to access your Facebook account? Is it a computer or a mobile device?
Mobile
Thanks for the information. Can I call you on the number that you provided ***-***-**** ?
Yes
Great. Let me call you please dont close this chat window.
Ok
Give me a few minutes Russ.
Ok sure thing
Called the customer / We successfully reset the password but it ask for a verification code that was sent to his phone / We tried to resend the code but it shows that he already tried to send it too many times / Schedule a callback tomorrow 8PM EST to continue the TS
Are you there you said you would call me at 8pm this evening
Yes. Can you give me a few minutes to call you? Thanks
Ok sure I’ll be waiting
I still can’t get the log on code
Still waiting I won’t be available after 9 pm
I'll call you now
Ok
Called the customer / We tried to request for a code and we didnt get it / Customer already submitted a copy of his Govt issued ID / Submitted a follow up report to remove the 2 factor authentication / Customer will wait for the response from Facebook / Schedule a callback on Monday 10/22
I still can not access my Facebook account 😦
I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.
Can you please try to sign in and if it goes to the screen that shows the 2 factor authentication try to send the code to your phone and let me know if you will get the verification code?
I’m available now if you can help me
I can’t send the code
Called the customer / We tried to sign in but customer didnt receive the code / Advised to send another report and provided the information that he need to put on the report / We will check again if will be able to access his account on 10/25
Still can’t login my Facebook bummer
Hi Russ,
When you try to login did you get the same message to enter the 6 digit code? If you still have the page and e submitted the copy of your Govt issued ID the only thing that we can do right now is to wait for Facebook to fix it.
Ok thank you
You're welcome. Apologize for the delay but that's the best thing we can do for now. Just incase you get an update from Facebook please let me know so I can guide you to access your account and remove the 2 factor authentication. Thanks
Byron Narciso
Facebook Expert
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