My Facebook account was hacked now I can’t login and I no longer have access to the phone number that is linked to my Facebook account

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Customer

My Facebook account was hacked now I can’t login and I no longer have access to the phone number that is linked to my Facebook account

Last updated
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Rofel Lantican
Facebook Expert

 Hi Russ,

Thanks for waiting. Im here to help. Can you please provide the username (phone number) that you are using on your Facebook account?

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Customer

My username is r**2@yahoo.com  the phone number linked to my Facebook account is ***-***-**** but I no longer have access to that phone 

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Rofel Lantican
Facebook Expert

 Thanks for your response. May I know what device are you using to access your Facebook account? Is it a computer or a mobile device?

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Customer

I’m sorry username is r**1@yahoo.com

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Rofel Lantican
Facebook Expert

  Thanks for your response. May I know what device are you using to access your Facebook account? Is it a computer or a mobile device?

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Customer

Mobile

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Rofel Lantican
Facebook Expert

Thanks for the information. Can I call you on the number that you provided ***-***-**** ?

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Customer

Yes

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Rofel Lantican
Facebook Expert

Great. Let me call you please dont close this chat window.

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Customer

Ok

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Rofel Lantican
Facebook Expert

Give me a few minutes Russ.

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Customer

Ok sure thing 

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Rofel Lantican
Facebook Expert

Called the customer / We successfully reset the password but it ask for a verification code that was sent to his phone / We tried to resend the code but it shows that he already tried to send it too many times / Schedule a callback tomorrow 8PM EST to continue the TS

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Customer

Are you there you said you would call me at 8pm this evening 

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Rofel Lantican
Facebook Expert

Yes. Can you give me a few minutes to call you? Thanks

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Customer

Ok sure I’ll be waiting 

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Customer

I still can’t get the log on code

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Customer

Still waiting I won’t be available after 9 pm

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Rofel Lantican
Facebook Expert

I'll call you now

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Customer

Ok

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Rofel Lantican
Facebook Expert

Called the customer / We tried to request for a code and we didnt get it / Customer already submitted a copy of his Govt issued ID / Submitted a follow up report to remove the 2 factor authentication / Customer will wait for the response from Facebook / Schedule a callback on Monday 10/22

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Customer

I still can not access my Facebook account 😦

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Rofel Lantican
Facebook Expert

I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.

Can you please try to sign in and if it goes to the screen that shows the 2 factor authentication try to send the code to your phone and let me know if you will get the verification code?

 

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Customer

I’m available now if you can help me 

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Customer

I can’t send the code

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Rofel Lantican
Facebook Expert

Called the customer / We tried to sign in but customer didnt receive the code / Advised to send another report and provided the information that he need to put on the report / We will check again if will be able to access his account on 10/25

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Customer

Still can’t login my Facebook bummer 

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Rofel Lantican
Facebook Expert

Hi Russ,

When you try to login did you get the same message to enter the 6 digit code? If you still have the page and e submitted the copy of your Govt issued ID the only thing that we can do right now is to wait for Facebook to fix it. 

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Customer

Ok thank you 

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Rofel Lantican
Facebook Expert

You're welcome. Apologize for the delay but that's the best thing we can do for now. Just incase you get an update from Facebook please let me know so I can guide you to access your account and remove the 2 factor authentication. Thanks

Posted

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