I have 3 units. iMac. iPhone & iPad does Skype cover them under one account ?

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Customer

I have 3 units. iMac. iPhone & iPad does Skype cover them under one account ?

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Microsoft nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

 Hi James,

Thanks for waiting. Im here to help. Yes you can use your Skype account on the 3 units you just need to make sure that you sign in on the same account. May I know if you already have a Skype application on the 3 devices?

Posted
Customer

waiting for phone call

Posted
Rofel Lantican
Technician

 Thanks for your response. Can you give me a few minutes to call you? Appreciate your patience.

Posted
Customer

Yes

Posted
Customer

waiting for responce

Posted
Rofel Lantican
Technician

Apologize for the delay. Let me call you now. Please dont close this chat window.

Posted
Rofel Lantican
Technician

James,

Can you please verify if this is a good callback number ***-***-**** . I tried to call the number but no one is answering the call.

Posted
Rofel Lantican
Technician

Called the customer / Customer wants to change the password of his Skype account / Customer needs to go because he have an appointment / Schedule a callback tomorrow morning 12PM EST

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Customer

Hello Rofel

Posted
Rofel Lantican
Technician

 Dear James, It was a pleasure helping you with your Skype issue today. Here is a summary of the resolution.


Issue identified : Unable to login to Skype on his iPad and iPhone / Forgot password


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to reset the password by sending a code to his email / Successfully created a new password / We tried to sign in using the new password - Successful / Customer will use it on the other devices / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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