I've lost all my downloads on my kindle. How do I retrieve

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Hi Kathleen,

Thank you for waiting!

Have you checked if it shows connected to your network in Settings?

Dear Kathleen, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Inquiry on how to get her books again on a New Device

Solution Implemented :

Call customer 

Assisted inverifying her account.

Advised customer that her purchased books are recorded and saved in Amazon.

If she will have a new device She just needs to Register it using her Amazon account with all her purchases are and her books are going to be downloaded back.

Answer Accepted

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