hello my name is gilbert could you please help me to recover my email adrese ?
Enter your Google question at the top of this page and click Get An Answer.
Tell us how quickly you want your Google question answered.
Connect with your Google Expert via online chat or telephone call.
hello my name is gilbert could you please help me to recover my email adrese ?
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.
Hi Gilbert,
Let me call your number now.
Dear Gilbert, It was a pleasure helping you with your Google issue today. Here is a summary of the resolution.
Issue identified :
Cannot recovery Gmail Address
Solution Implemented :
Call customer / Remote Access
Assisted in checking his Email ID
Found that it is linked to an old phone number that he discontinued 3 yrs ago.
Google only has that phone as the recovery method.
Advised customer to call the old carrier if it is possible to reactivate that number since he still have the phone and the sim in it.
Advised customer that If the number was reactivated He would be able to complete the recovery since it is where the Google recovery code will be sent.
If not. He will have to start a new Gmail Address since Google does not provide other option for account recovery.
Answer Accepted
Customer asking for Phone upgrade refund since he was not aware of the upgrade fee
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Google Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!