Can't connect to internet..its asking for network to connect
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Can't connect to internet..its asking for network to connect
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Kenneth.
Thank you for waiting!
Can you tell us what device are you trying to connect to the WiFi?
Fire tablet is asking for network connection
Can you try going into setting and let m know what are the options in it?
Amazon Fire tzblet
Wireless & bluetooth
Ok, Again go to settings and le me know once you are in settings.
It should give you an option that says Wifi or wireless.
Let me know once you are in it.
Ok in
Does it show that you are connected to a network?
Not connected
It says wifi on but not connected
Ok you will need to connect this to fix your problem
Do you know what is your WiFi name? Does it show on the list there?
Yes exede-7040
Ok click and your WiFi name on the list and connect it. Let me know how it goes
Connection failed
Ok on your Kindle do you know where the on and off button is. Hold it down and wait until the Kindle restarts. Then re connect the Kindle to the wifi again and let me know.
Ok
OK i will wait
Wifi connection failure
Ok give me at least 15 to 20 mins and I will try calling you. What is the best number to reach you?
***-***-****
Dear Kenneth, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified :
Kindle will not connect to the Wifi
Solution Implemented :
No Device to remote in to
Call customer and Assisted in resetting the Kindle thru settings Reset to factory default
Assisted customer in resetting up the Kindle and reconnected to Wifi
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Amazon Device Expert
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