There was a Facebook page made about me, with a picture of me, that is searchable if someone types in my name, and it is quite offending. When I...

Answer

Customer

There was a Facebook page made about me, with a picture of me, that is searchable if someone types in my name, and it is quite offending. When I reported the page, multiple times, it did not fit the criteria to be removed. I really need this page taken down of me and would appreciate any help. Are you able to help with this ?

Last updated 11/28/2018

Rofel Lantican

Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted 11/13/2018

Rofel Lantican

Facebook Expert

 Hi Kristy,

Thanks for waiting. Im here to help. Can you provide the name that is being used on the Facebook account that you are referring to so I can check and help you fix it?

Posted 11/13/2018

Customer

Hi sorry I didn’t realize the response would be so quick ! The Facebook page is called “I nailed Kristy Forgetaboitit (Berube). I really hope u can get it closed for me!!

Posted 11/13/2018

Rofel Lantican

Facebook Expert

 Thanks for your response. Waht device are you using to access your Facebook page? Is it a computer or a mobile device?

Posted 11/13/2018

Customer

I usually use mobile device 

Posted 11/13/2018

Rofel Lantican

Facebook Expert

Thanks for your response. I tried to search I nailed Kristy Forgetaboitit (Berube) but it is not showing. Is there a number I can call you?

Posted 11/13/2018

Customer

Oops, it’s forgetaboutit

Posted 11/13/2018

Customer

Let me know if you find it now

Posted 11/13/2018

Rofel Lantican

Facebook Expert

Thanks for your response. Is there a number I can call you?

Posted 11/13/2018

Rofel Lantican

Facebook Expert

I tried but still not showing. It seems that there's a privacy that was set on that page.

Posted 11/13/2018

Customer

That’s weird, it shows that other people have viewed it, people I know. I am just at work now so I can’t talk on the phone. Did u try searching under pages ? Or “all” I opened a fake account and found it

I nailed Kristy Forgetaboutit (Berube)

?

Posted 11/13/2018

Rofel Lantican

Facebook Expert

Yes I did try but here's what I get.

Can I call you later when you are out of the office so we can check and figure out this page that you want to delete?

Posted 11/13/2018

Customer

It’s forgetaboutit not forgetaboitit, sorry

 

try that

Posted 11/13/2018

Customer

If u can’t find it I can have u call me tomorow as I work late tonight. You should be able to find it now that you have the proper spelling :p

Posted 11/13/2018

Rofel Lantican

Facebook Expert

Sorry I just copied the one that you sent me earlier. I was able to find the page and it is a group page that was created by Das Fartzenhiemer.

May I know how did you reported the page before and did Facebook replied to the report that you sent them?

Posted 11/13/2018

Customer

I reported it in every way possible, I reported the picture, the content, everything I could. But the responses were always that it didn’t match the criteria or something. It was always automated responses 

Posted 11/13/2018

Rofel Lantican

Facebook Expert

Thanks for the information. You can report the page using this link > Report Facebook Page

On the field that ask for the URL use the address of the page or copy and paste this link > https://www.facebook.com/groups/ ***-***-**** 13061/

Then enter a brief description of the issue. If you can attach a screenshot  of the page it would be better. If incase you are having issues to send report please let me know and I will do it for you.

Posted 11/13/2018

Customer

Okay thank u! I will try that and let u know what happens. I really hope this finally works

Posted 11/13/2018

Rofel Lantican

Facebook Expert

Please let me know if you successfully sent the report.

Posted 11/13/2018

Customer

Hi! So I just wanted to update you, I sent the report as u shown me. Just waiting on their end. Is it usually successful this way ? I’m so nervous it seems I’ve tried everything to get this down to no avail ☹️

Posted 11/14/2018

Rofel Lantican

Facebook Expert

Yes. But you need to be patient. They receive numerous number of reports so once it is assgned Facebook will take care of it.

Posted 11/14/2018

Customer

Thank you so much. Again I will keep in touch !

Posted 11/14/2018

Customer

Hi, I wanted to update you, I got a response from Facebook, it says it is now “closed” and yet this Facebook page remains up. What can I do? Starting to become frustrated 

 

Posted 11/26/2018

Rofel Lantican

Facebook Expert

Thanks for your response. Apologize if you felt that way. You may need to send another report to Facebook using the link that I provided. They are the only one who can put down the page.

Let me know if you have questions.

Posted 11/26/2018

Customer

So do you think that I should continue to submit the report until it is finally approved? Or will they see my name and the subject matter, and the fact that it was denied in the past, and automatically deny it again? Is there not any other way to contact someone from support directly ??

I will submit it again and hope for the best in the meantime. Sorry to bother you so much

 

Posted 11/27/2018

Rofel Lantican

Facebook Expert

Thanks for your response. Yes please continue to submit the report and I will send a report on my end as well. 

Unfortunately there's no other way to contact Facebook. We use the same link that I provided you. 

Posted 11/27/2018

Customer

Thank you

Posted 11/28/2018

Rofel Lantican

Facebook Expert

You're welcome. Please keep us updated. Thanks

Posted 11/28/2018

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