My HP LaserJet 1320 printer appears when accessing 'Devices & Printers', however it says 'driver not found'. My computer was recently cleaned...

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My HP LaserJet 1320 printer appears when accessing 'Devices & Printers', however it says 'driver not found'. My computer was recently cleaned of excessive un-wanted programs. Perhaps the driver needed for the HP LaserJet was eliminated. How and what driver do I need to install, to get my printer going again. Using Windows 10 on computer.

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
HP Technician

Hi Robert,

Thank you for waiting!

May ask if the printer is connected Wirelessly or do you have a USB cable going to the computer?

Posted
Ferdinand Aquino
HP Technician

Hi Robert,

I have tried contacting your number but there were no answer.

You can reach me back at ***-***-**** if you have further Questions.

This is the diver you will need to install

https://ftp.hp.com/pub/softlib/software13/COL40842/ds-99378-9/upd-pcl5-x64-6.1.0.20062.exe

Run it while the printer is turned ON and connected to your computer.

Let me know if this solved your problem or if you need further help with the steps

I'll be waiting for your response

Thanks!

 

Posted
Ferdinand Aquino
HP Technician

Hi Robert,

I have tried contacting your number but there were no answer.

You can reach me back at ***-***-**** if you have further Questions.

This is the diver you will need to install

https://ftp.hp.com/pub/softlib/software13/COL40842/ds-99378-9/upd-pcl5-x64-6.1.0.20062.exe

Run it while the printer is turned ON and connected to your computer.

Let me know if this solved your problem or if you need further help with the steps

I'll be waiting for your response

Thanks!

Posted

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