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TV will not connect to new cable box
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Philip,
Thank you for waiting!
May I ask what is your Current TV box provider?
Cablevision
Ok, Thank you for your response.
What is the Model of your TV Philip?
TV is Sony KDL-32EX500
What does the TV shows now when you turn it on?
"no Signal"
I believe you already Made sure that the TV box is ON and connected to the TV through HDMI cord. Is that right?
Former connection (several) were replaced with one new connection cord from Cablevision
Yes to your questions
Do you still have the original Sony Remote control?
yes and have attempted with input button to go to settings, but the only options that it will allow are TV and BD
Ok Lets try this first.Turn the TV OFF
Unplug it from the wall socket. Make sure that the TV power cord is not connected to power.
Lets leave it like it for 3 mins and lets plug it back in and turn it back on.
Let me know how it goes.
have done so but box is rebooting
ok on still no signal
Ok, give me few minutes and I will call your number.
ok
Dear Philip, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :
HDMI input is not working
Solution Implemented :
Call customer
Assisted customer in performing a reset on the TV
Huld the up key on remote and powering on the TV and following the set up prompt
Tested the TV boc plugged in to HDMI 3 and it is now working
Issue resolved
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