I just bought a Samsung TV - UN43NU6950F / BZCF34CK913641.I have an USB cable hitched to my Cox Communications black box on HDMI. I can't get a...

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Customer

I just bought a Samsung TV - UN43NU6950F / BZCF34CK913641.I have an USB cable hitched to my Cox Communications black box on HDMI. I can't get a local channel. It says no signal.

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Samsung Expert

Hi Ken,

Thank you for waiting!

Make sure that the TV input is in the right HDMI.

Press input or source on the remote and select the HDMI where the Black box is conected.

Let me know how it goes.

Posted
Customer

what other info do you need

Posted
Ferdinand Aquino
Samsung Expert

Hi Ken,

Thank you for waiting!

Make sure that the TV input is in the right HDMI.

Press input or source on the remote and select the HDMI where the Black box is conected.

Let me know how it goes.

Posted
Customer

right now it's on "TV". I do remember though, the old TV was on HDML2 I believe.

Posted
Ferdinand Aquino
Samsung Expert

Ok try switching it the other hdmi.

Press input or source on the remote to choose the hdmi otions. Let me know what happen.

Posted
Customer

I don't have any other options for HDMI. It's connected to 'cable box/disc player' No options there.

Posted
Ferdinand Aquino
Samsung Expert

Is it ok to call your number?

Posted
Customer

yes

Posted
Ferdinand Aquino
Samsung Expert

Alright. Just five me few minutes and I'll dial your number. Give me at least 10 to 15

Posted
Ferdinand Aquino
Samsung Expert

Dear Ken, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

TV box bot working

Solution Implemented :

Call customer

Assisted to verify all connections are fine.

Move the HDMI cable to HDMI1

Advised customer to use the remote and choose input and select HDMI 1

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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