I am the owner of IPhone,MacBook Air, I Pad pro. Nothing is working except my I Pad. Apparently, I have a big problem with My Passwords. How can I...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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 Hi Brigitte,

Thank you for waiting!

Are you locked out of your macbook?

Ok, Give me few minutes and I will try calling your number.
give me atleast 10 to 15.

Dear Brigitte, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Customer cannot log in to her Mac book (forgotten her password).

Solution Implemented :

Call customer

Assisted in resetting the log in password using OSx utilities

Held CMD button and R when turning on the computer

Selected terminal and ran password reset

Password changed

assisted customer in making a new password

Restarted the computer and customer tried to log back in

Issue resolved

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