A friend of mine has ipad for her daughter , and forgot the password and the e-mail it was in the ipad she is not using it an forget it.

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Luis,

Thanks for waiting. Im here to help. May I know what exactly is showing on the iPad screen? Is it asking for the Apple ID and password to activate it?

Called the customer / The Apple ID was created by a friend / Explained to the customer that we need the exact email address in order to create a new password / Customer will contact his friend to get the details / Schedule a callback tomorrow 7PM EST

I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.