My Bose Wave Music System is not working. How do I send it to be fixed?

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My Bose Wave Music System is not working. How do I send it to be fixed?

Last updated
Charles Totherow
Bose Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Bose nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Bose Expert

If you purchased a product on Bose.com and feel that it just isn't right for you, please call 1- ***-***-**** to begin the return.

Note: please be sure to obtain an RMA number and clearly write it on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund. Be sure to use a package-shipping service such as united parcel service, federal express or the United States postal service that is able to track shipments.

If you purchased your product at a bose store, please return it there. Bose Stores cannot, unfortunately, accept returns of products purchased from Bose.com or by phone. Also, Bose does not accept returns of Bose products purchased from other retailers.

Posted
Charles Totherow
Bose Expert

Please let me know is this solved your issue.

Posted
Charles Totherow
Bose Expert

Can you please let me what is wrong with the device?

Posted
Charles Totherow
Bose Expert

Please let me have your location so that I can find you the nearest repair center.  I can help troubleshoot the device at your convenience as well.  Please respond by typing in the reply box.

Posted
Charles Totherow
Bose Expert

I called customer and customer said on the phone this was taken care of.

Posted

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