Hi I can't gain access to my Instagram account. I asked for a reset email and it comes up with 'sorry, we can't send you a login link, please...

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Customer

Hi I can't gain access to my Instagram account. I asked for a reset email and it comes up with 'sorry, we can't send you a login link, please contact Instagram for more help'... I have tried to contact but with no success.

Last updated
Byron Narciso
Instagram Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Byron Narciso
Instagram Expert

May I know what device  you're using to login in Instagram?

Please let me know by typing a response at the top and clicking on send response

 

 

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Customer

I am using my phone and the Instagram app.

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Byron Narciso
Instagram Expert

Is it an android phone or an iphone?

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Customer

iPhone 

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Byron Narciso
Instagram Expert

How many IG accounts do you have? 

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Customer

I have 2 accounts... my main one is the one I can't gain access to Mario_falcone17 

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Byron Narciso
Instagram Expert

Alright .Is the main one linked to a facebook account?

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Byron Narciso
Instagram Expert

Did you try to remove and reinstall the app and try logging back in? 

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Customer

Yes tried that... I just need the password link sent to my email as I don't know the password 

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Byron Narciso
Instagram Expert

May I know the email or phone associated to the original account? 

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Customer

***-***-**** 3

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Byron Narciso
Instagram Expert

OK. I don't see any records or account  associated   to that phone number.  Did you not enroll an email to the main account? 

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Byron Narciso
Instagram Expert

Try sending this online form https://help.instagram.com/contact/ ***-***-**** 289083 . There's a possibily that your account got a red flag  that is why you're not getting the link  for the password reset or no email was enrolled and confirmed for the account recovery. 

You'll need to fill out the form and need to wait for the review process to recover and reset the password via email that you'll provide. 

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Byron Narciso
Instagram Expert

Hi Mario,

Is everything ok now with your Instagram account? Let me know if you need further help. Cheers!

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Byron Narciso
Instagram Expert

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.

Posted
Byron Narciso
Instagram Expert
 

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.

Posted

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