I have had my I phone for a couple of years. Suddenly it refuses to send emails, saying "Password Incorrect. Enter the password for the...

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Answer

Customer

I have had my I phone for a couple of years. Suddenly it refuses to send emails, saying "Password Incorrect. Enter the password for the Exchange account "Exchange"". I can not find one. Can you help?

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Vince,

Thank you for waiting!

May we ask what email address are you using on your iphone?

 

Posted
Customer

p**t@shaw.ca

Posted
Ferdinand Aquino
Apple Certified Tech

Do you have other device where your email is working fine?

Posted
Customer

yes.  My tower Microsoft computer and my mac mini

 

Posted
Customer

sorry,my mac is not working    wont send

Posted
Ferdinand Aquino
Apple Certified Tech

Expert notes:

Call customer

Checked that the email is sending - OK

Advised customer that it is a server problem and not his devices.

Advised to talk to Shaw regarding the outgoing mail server for any current issues.

Will call customer again later for update.

Posted
Customer

20633   Fernando, problem solved.  I just phoned shaw and they solved it.   unfortuneately, I spend my money on expert help for nothing.  At least you were nie talk to.

Posted
Ferdinand Aquino
Apple Certified Tech

Dear Vince, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :

Cannot send mail

Solution Implemented :

Call customer

Verified that the receiving email is ok but the sending is not accepting his password.

Advised customer to call The email provider "Shaw" as the problem is most likely on the outgoing mail server.

Customer replied that shaw has fixed it when he called.

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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