When I click on PLAY on my TV screen instead of launching the movie I have selected, the screen goes blank. I had to watch the movie on my...

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Hello  Aaron I'm happy to assist you here. 

Is there any settings or updates that was installed in the TV or the Apple TV prior ?

Please let me know by typing a response at the top and clicking on send response

Alright.  Do you get an audio or sound from the movie when playing or no audio too? 

OK. Try the steps below 

Press the Menu and Down buttons simultaneously on the Apple remote for 5-6 seconds

Hold till the indicator light on the Apple TV starts blinking rapidly, then release the buttons.

Now, unplug the power cord of your Apple TV, then plug it in again after at least 3-5 seconds

Then try to play a movie again . Let me know if it will make a difference. 

Try the steps below 

Press the Menu and Down buttons simultaneously on the Apple remote for 5-6 seconds

Hold till the indicator light on the Apple TV starts blinking rapidly, then release the buttons.

Now, unplug the power cord of your Apple TV, then plug it in again after at least 3-5 seconds

Then try to play a movie again . Let me know if it will make a difference. 

Did it change? Or is it still a blank screen when playing  a movie? 

Alright. So now you have the visual but no sound ?Is that correct? 

Do you get an audio when clicking or selecting around the apps? 

Have you tried adjusting the volume using the TV remote ? 

OK. Do not close this screen. I'll be giving you call 

Issue identified :  delete other 3 accounts 
Solution Implemented: call | remote access | check sign in configuration | customer sign in to both accounts uisng the same account she wants to keep | other accounts are very similar to the account she wants to use| some friends  will not accept her request because friends were confused abut her accounts | change profile photo and configure profile | assisyt in posting an update withj regards to her new account  | send reqwuest to other accounts to ba a fake account and request deactivation and deletion| accepted asnwer  

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Issue identified :  no video | audio  in apple TV 
Solution Implemented: call | assist in configuration| reseat hdmi cables | check source| problem solved 

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****