I have a new Sony XBR-65A8Fthat is operating from both WiFi and Cox Cable.I also have a DVD player that is plugged into the Cox receiver (this is...

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I have a new Sony XBR-65A8Fthat is operating from both WiFi and Cox Cable.I also have a DVD player that is plugged into the Cox receiver (this is the same configuration I had with my old 46 inch Sony Bravia). My TV is working fine but I do not get any sound or picture when I try to use the DVD player. The old 46 inch required that the remote be programmed to recognize the DVD player. No instructions were provided with the new TV and its remote. How do I arrange the marriage of these units? The DVD is a Panasonic DVD F65

Last updated
Ferdinand Aquino

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino

 Hi Harold,

Thank you for waiting!

When using the Sony TV, You will have to use the sony remote and press Input or source to select the DVD from the list correct?

This should get you the DVD pitcure and sound?




Ferdinand Aquino

Dear Harold, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Assistance in connecting the DVD to the TV

Solution Implemented :

Call customer

Checked the connection and found  he is connecting the DVD to the Cox Cable box.

Advised customer to use the RCA connector Red White Yellow at the back of the TV and plug it into the AV connector at the back of the TV via a 3.5mm adapter.

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****


I already spoke with you.  I ordered the cable you suggested.  It is supposed to be here by Saturday and I will test it out then.


Thanks for the help



Ferdinand Aquino

Thanks Harold!

No Problem



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