I have the 'student teacher suite5.5 master collection for over 10 years and recently my photoshop will quit and i open it up again and it will...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Adobe nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 Hi Lorenzo,

Thanks for waiting. Im here to help. May I know if there are changes made on your computer or the application before you encounter this issue?

 May I know if you are using a Mac or a Windows computer?

Thanks for the information. Do you mind if we do a screen sharing so I can check and help you fix your issue?

Before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** ?

 Dear Lorenzo, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.

Issue identified : Photoshop Crashing

Solution Implemented : Called the customer / Remotely accessed the computer / We checked the version of his OS (Mojave) / Assisted the customer to allow the App to contol his computer (System Preferences > Security and Privacy > Accessibility) / We tested the Photoshop App and it is working properly / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .