My iPhone has wiped half my contacts. I backup on my Macbook Air, NOT on iCloud. I can't find the contacts on my phone or my Mac.

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your tech question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your tech question answered.

Get An Answer

3. Get An Answer

Connect with your technician via online chat or telephone call.

Get An Answer 

Answer

Customer

My iPhone has wiped half my contacts. I backup on my Macbook Air, NOT on iCloud. I can't find the contacts on my phone or my Mac.

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

I'm here

 

Posted
Customer

What a great first name!

Posted
Elixir Cada
Technician

thank you Jon.

May I know when was the last time you were able backup your contacts on your MAC?

Posted
Customer

I don't recall when I last backed up the phone. Some time in the past 3 months

Posted
Customer

Using iTunes

Posted
Elixir Cada
Technician

have you checked your contacts on your mac and see if the list is updated?

Posted
Customer

Yes I checked

Posted
Customer

My Contacts on the Mac contain even less contacts than remain on my phone

Posted
Elixir Cada
Technician

alright. Give me one moment while I double check your issue. 

Posted
Customer

OK -- if you need remote control of either the phone or Mac let me know. I didn't want to pay for that until I knew it was needed

Posted
Elixir Cada
Technician

alright. Give me few minutes and ill get back to you. Do you have a phone number that I can call?

Posted
Customer

***-***-****

Posted
Customer

(US)

Posted
Elixir Cada
Technician

copy. give me few minutes and ill get back to you

Posted
Customer

OK I'm here

 

Posted
Elixir Cada
Technician

https://download.teamviewer.com/download/TeamViewer.dmg

 

Posted
Customer

It's jumped to "2 hours remaining"

Posted
Elixir Cada
Technician

i see. Thats alright. lets just wait for it to finish. Just let me know once its done.

Posted
Customer

OK thank you. Once we've done this, I suggest we restore the last backup from iTunes

Posted
Elixir Cada
Technician

Yes. that's what we are going to do.

 

Posted
Customer

OK I think we're backed up

Posted
Elixir Cada
Technician

Please give me again the teamviewer id and password. 

Posted
Customer

Yikes. Where do I find that?

 

Posted
Elixir Cada
Technician

look for a teamviewer icon there on your system dock then click on it.

Posted
Customer

ID  1 351 778 891

PW  j2bu59

Posted
Elixir Cada
Technician

NOTES:

-cx said some of the phone contacts are missing on his phone

-we checked the phone and it is connected to icloud

-we tried backing up the contact to icloud but some contacts are not showing in the icloud

-we saw itunes backup on his computer dated 11/9/2018 but cx want to make sure first to backup allhis iphone contacts to his computer before restoring the phone to that date. 

-we tried downloading 3rd party software but they are all asking to buy the software to proceed with the export of contacts.

-told cx that i will opt out and look for another Expert for second opinion.

OPT OUT

Posted
Customer

Thanks Elixir  - I'll be checking this window periodically for any new message. My phone number is 480.488.7021

Posted
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

 

Posted
Ferdinand Aquino
Technician

Hi Jon, 

Im calling your number now.

Last updated
Customer

1 351 778 891

Posted
Customer

j2bu59

Posted
Ferdinand Aquino
Technician

Dear Jon, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Lost most of his contacts on his phone

Solution Implemented :

Call customer / Remote Access

Assisted customer on how to view the contacts using the Restore on icloud settings. - Not all was recovered.

Continue what the previous agent used for viewing the itunes back up content.

Copied all content and made a shortcut on customer's Desktop screen So He can add the contacts as needed

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Customer

Thanks Ferdi -- great work!

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Tech Questions...

Date
Questions

6/6/2023
I have a light flashing on the top of my cordless Uniden Phone,...

4/16/2023
Hi! I need the same software this guy was trying to get:...

10/16/2022
Hello! I am no longer receiving notification on my FB...

9/30/2022
My EPSON XP-720 is reporting as follows: - "A printer's ink pad is...

5/24/2022
stop pop up adds on galaxy s22 Ultra

Ask Your Tech Question & Get An Answer Now!