Dropbox will not allow me to export sheet music from dropbox to Mobile Sheets, which is a page turning app which allows me to go left and right...

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Customer

Dropbox will not allow me to export sheet music from dropbox to Mobile Sheets, which is a page turning app which allows me to go left and right instead of me scrolling up and down. It is an RCA tablet. I called them they said nothing is wrong with the tablet. A week ago I could export the sheet music.

Last updated
Rofel Lantican
Dropbox Tech

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Dropbox Tech

Hi Claretta,

Thanks for waiting. Im here to help. May I know you get an error message when you try to export sheet music from Dropbox to Mobile Sheets?

Posted
Customer

Hi Rfel, No I do not get an error message; when i tap the box to the far right withthe 3 little dots it says download, comment, delete and version history.  Before that there is a box that says share.

Posted
Rofel Lantican
Dropbox Tech

Thanks for your response. Can I call you on the number that you provided?

Posted
Customer

How much will that cost?

Posted
Rofel Lantican
Dropbox Tech

Dont worry there's no additional charge for that.

Posted
Customer

ok, you may call.

Posted
Rofel Lantican
Dropbox Tech

Give me a few seconds. Please dont close this chat window

Posted
Rofel Lantican
Dropbox Tech

Dear Claretta, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.


Issue identified : Unable to import files to Mobile Sheet using Dropbox


Solution Implemented : Called the customer / Assisted the customer to download the files from Dropbox using her phone (Dropbox > Open the file > Download) / Opened Mobile Sheet > Import > Local > Select the file that she downloaded / Successfully imported the file / No other issues raised / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted
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