I have two network printers on my home network, one of which is an HP Envy 7640. I am currently on the other side of the country working on the...

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Customer

I have two network printers on my home network, one of which is an HP Envy 7640. I am currently on the other side of the country working on the house of my late brother, who also has the same model printer. I want to cable my Apple Macbook Air to the 7640 but cannot get the connection to work. Please help me. Thanks.

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
HP Technician

Hi Adams,

Thank you for waiting!

You are now on a different Network with a Different printer but same printer model, Is that correct?

Posted
Customer

Thanks for the quick response. My home printer is on my WiFi network. There is no WiFi network currently available where I am now working so I want to cable using a USB connection to he same model (but different machine) where I am.

Posted
Ferdinand Aquino
HP Technician

I see,

is it ok to call your number?

Posted
Customer

yes please.

 

Posted
Ferdinand Aquino
HP Technician

Dear Adams, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

USB cable printer connection help

Solution Implemented :

Call customer / Remote Assist

Assisted customer in installing the USB printer thru System preferences > Printers and scanners > Add a printer and select the USB printer connected

Tested printing - OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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