I replaced the black ink cartridge on my HP6520 printer with an HP replacement and it no longer prints black. No error messages. I replaced the new...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Larry,

THank you for waiting!

Have you already tried performing a cleaning?

also Have you tried printing colored documents to see if other colors were ok?

I see,

I would suggest perform a cleaning at least three times one after another.

then test it.

It is possible that the printhead is clogged right now. Reason why the printer does not show an error but the ink does not passthru the printhead.

Perform manual cleaning thru Settings > Tools Printhead cleaning.

Do this 3 times one after another.

then test printing again.

let me know how it goes.

I see,

no Black at all? even streaks of it?

Is your HP the Photosmart 6520 model?

May I call your number?

https://www.youtube.com/watch?v=5s9HibRfCmc

Dear Larry, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Printer not printing black

Solution Implemented :

Call customer and assisted in performing printer cleaning three times thru the tools section of the printer. - Same result - Black not printing but colors are working ok

Advised customer on how to clean the printhead manually by using paper towel and alcohol solution to drop on the printhead nozzle.

Advised customer to perform the step few times and longer period. And if the result will be the same - His best option is buy a new printer since repair of printhead may cost him close to buying a new model

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****