I am unable to sync the last three books I've borrowed from the library, because I cannot erase books properly so when books are being synced the...

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Hey Alma, may I ask what device you are syncing your books to.  Do you have  Amazon Kindle or a Ipad?

Please let me know if you can see this chat page?

Do you have a phone number where I can call you at as well.  

Once the lending period for a Kindle Book ends, it will expire and automatically return to your library (you can also return it early if you'd like). Expired Kindle Books still appear on your Kindle device or reading app but can't be opened. You can remove them from your Kindle device or reading app using these steps:

1. On Amazon's website, go to your "Manage Your Content and Devices" page.
2. In the "Your Content" list, select the boxes next to the book(s) you'd like to remove.
3. Select Delete. 

Select Yes, delete permanently to confirm. 

This is the steps if you have a Sony Ereader:

The first thing to do is delete all of the books from your reader library , then  uninstall reader library and then reinstall it. Then copy all of your books back over into to your reader library. Then see if your Sony ereader will let you sync books back onto your device please.

Please click on the link and run the file to start a remote session.

https://join.zoho.com/403405987

Please let me call you regarding this issue?  May I have your number?

One moment will I make the call please

I am still going to call you please give me a few more minutes?

https://join.zoho.com/403405987

https://download.teamviewer.com/download/TeamViewerQS.exe

https://join.zoho.com/262998580

 Dear Elma , It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.

Issue identified : Sony  Ereader would not sync books to device

Solution Implemented : Called the customer / Remotely accessed the computer / We had to delete entire library of books and clean out the device as well to start over with a fresh library.  We did this via remote access and I added back customer's 4 new books to device.  Solved

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