I seemed to have lost most of my books!

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Robert,

Have you checked your Amazon account using your computer and see if the books that you lost on your kindle is showing in your amazon account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

NOTES:

-called cx and his friend said that robert is not around and advised me to call after 3hours. 

Dear Robert, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified : cx lost some of his books in his kindle
Solution Implemented : called cx and accessed his computer. We logged in to his amazon account and found all his books there but the books are like rented and never purchased. Instead of sending the books back to kindle, it says that he needs to buy the books again. customer confirmed that the books were never rented and he bought all those books few months/years back. told cx that there is nothing wrong with the kindle and the reason why the books doeasnt appear on the kindle because the amazon account sees it as books that was never purchased. told cx that the problem is the amazon account. provided cx phone number  ***-***-**** for Amazon/kindle to have his account checked. cx will contact amazon. no further questions .answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****