My fire stick is not working

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

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 Hi Veronica ,

Thanks for waiting. Im here to help. Can you describe the issue that you have on your Fire stick so I can assist you better?

Thanks for your response. Are you referring to the bill from Amazon or when you posted the question?

Please unplug the firestick at the back of your TV for 10-15 seconds then plug it back in. Make sure that it is connected properly. Test it and check if you will see a picture or a message on the screen.

Is there a number I can call you incase we got disconnected?

Please unplug the firestick at the back of your TV for 10-15 seconds then plug it back in. Make sure that it is connected properly. Test it and check if you will see a picture or a message on the screen.

Please unplug the firestick at the back of your TV for 10-15 seconds then plug it back in. Make sure that it is connected properly. Test it and check if you will see a picture or a message on the screen.

Let me know what happen. Thanks

What do you see on your screen?

Can I call you on the number that you provided?

Great. Let me call you please dont close this chat window.

Dear Veronica , It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.

Issue identified : Firestick is frozen

Solution Implemented : Called the customer / Assisted the customer to reboot the firestick by unplugging the powercord / Firestick rebooted successfully / Firestick is now working / Issue Resolved / Answer Accepted

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