TC377 I have that player for e weeks to play back recorded music I made in Vietnam but the player will play back very low sound. I am 88. I was...

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Hi Hans,

Thank you for waiting!

Are you saying it is now not staying ON or powered ON?

Dear Hans, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Player Wll not stay on

Solution Implemented :

Call customer

Assisted in performing a power reset.

Unplugging Device from power and turning it back on.

Device is now staying ON but the play switch is not working.

Device is switched on play mode but it is pushing back to off.

Advised customer of a mechanical problem with he switches and Adised customer of bringing it to a local repair center.

Assisted custoer in finding vitage electronic repair in his area. since the Device is considered vintage and tape reader/player

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Dear Hans, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution. 
Issue identified :

Player Wll not stay on

Solution Implemented :

Call customer

Assisted in performing a power reset.

Unplugging Device from power and turning it back on.

Device is now staying ON but the play switch is not working.

Device is switched on play mode but it is pushing back to off.

Advised customer of a mechanical problem with he switches and Adised customer of bringing it to a local repair center.

Assisted custoer in finding vitage electronic repair in his area. since the Device is considered vintage and tape reader/player

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Expert Notes:

Call customer and provided the inofrmation again about the local tech where he can bring the device

Issue resolved

Expert Notes:

Call customer again

Directed customer to the Repair center

I tried calling the repair center and verified that they do Casette player and tape deck repair.

Galaxy Electronics  ***-***-****

Customer agreed and will try calling the number later.