Dear James, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :
TV stuck on loop
Solution Implemented :
Call customer and assisted in checking the TV status.
TV is in a loop showing some icons and will even show a Sony splash screen at all.
Tried performing a power cycle - Same problem, Goes straght to the loop and did not pass the Sony logo.
Tried performing a manual RESET
Hold up Arrow and pressed the power button at the back of the TV while it is ON. Since the TV did not reach the main software - RESET did not work even on few attempts.
Advised customer to better bring the TV to either a local TV repair center or Bring to to a nearest Sony Cervice center.
the TV either has to be flash with Software or an internal part is defective causing the TV not to boot up.
Answer Accepted Customer asking for refun of the upgrades since it was not used.
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