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Can you help me set up my Apple TV?
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
I am getting a noise when you finished entering your side of the chat. Is that supposed to happen?
Hi Brian,
Thanks for waiting. Im here to help. May I know what is the exact model of your Apple TV and what do you see on your screen?
Yes it is a notification that I posted something on this chat window.
Where will I find this model number?
Listed below are the models.
I dont see anything but various outputs, inputs that are hooked up the the cable. One of them is hooked up to my LG tv.
I am
I posted the models of the Apple Tv below. can you please check and verify which of these is your Apple TV?
Air
Please check and verify the model of your Apple TV
version 4
Thanks for your response. Is this the ports at the back of your Apple TV?
yes
i"mm setting it up with my lg wide screen tv
May I know if the cables are connected to your Apple TV to your television? Is it okay if call you on the number that you provided?
yes
Great. Let me call you please dont close this chat window. Thanks
Dear Brian, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Setup Apple TV
Solution Implemented : Called the customer / Assisted the customer to connect the Apple TV to his TV / We changed the input but the Apple TV is not detected / We also tried to change the cable - No go / Used other HDMI port / Explained to the customer that it is an issue with this Apple TV because the TV and the cables are working with his cablebox / Advised to bring the device to an Apple Service center or the store where he purcahse it / Customer understand / no other issues raised / Answer Accepted
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