When I logged on this morning, I was asked to identify ay G account. and ended up with a new account different from the one I had been using. When...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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 Hi Margaret,

Thanks for waiting. Im here to help. May I know what device are you using to access your Google account? Is it a computer or a mobile device?

 Thanks for your response. Do you mind if we do a screen sharing (remote support) so I can help you go back to your original account?

Great. Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.exe to download the Remote App. Once done please Run/Open the app and when a pop up appear please provide me with the Teamviewer ID and password. Please dont close the teamviewer window. Thanks

 Are you there Margaret?

 Dear Margaret , It was a pleasure helping you with your Google issue today. Here is a summary of the resolution.

Issue identified : Unable to access original Gmail account

Solution Implemented : Remotely accessed the computer / Assisted the customer to reset the password by sending the code to her phone / Successfully created a new password and signed in to her account / Removed the duplicate Gmail account / Issue Resolved / Answer Accepted

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