Facebook won't let me merge two pages that i own and i have followed all instructions. needs help ASAP

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Customer

Facebook won't let me merge two pages that i own and i have followed all instructions. needs help ASAP

Last updated
Elixir Cada
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Facebook Expert

Hi Meghan,

Are the two pages that you want to merge shares the same name and you are both admin on that page?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

They started as two seperate names. i tried to change one page to make the name closer to the page i want to keep- so the merge would go better. But it wont let me change the name or merge them. 

Yes, i am an admin on both. 

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Elixir Cada
Facebook Expert

Ok. What error are you getting when you try to attempt to merge the pages? 

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Customer

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Elixir Cada
Facebook Expert

ok. are the pages has has the same profile picture and header image?

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Elixir Cada
Facebook Expert

Next is  you need to alter the “About Us” section so that the information is exactly the same on both pages. This is a case of simply copying and pasting the information from one page to the next. Make sure that you include all information and fill in all fields that are populated. Don’t change the Name or User Name yet (red boxes). That’s completed after the rest of the information is updated. See sample picture below. 

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Customer

ok working on this

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Elixir Cada
Facebook Expert

After you have all of the information and images exactly the same as the page you want to keep, it’s time to go through a Change Name request with Facebook. Click on “Edit” beside “Name” in the About Us section. Copy the name from the page you want to keep exactly and then add a “2” after it. 

Click “Continue” and then on the following screen confirm the request by clicking on “Request Change“.  This might take 3 days for facebook to review the request. 

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Elixir Cada
Facebook Expert

Note: Once the Change Name request has been approved, you’ll now have to wait 7 days to submit a Merge Facebook Page request. If you try to submit it before then, Facebook will reject it.

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Elixir Cada
Facebook Expert

The main goal here is to have both pages identical as possible. Once the request of change of name has been approved, then there should be no problem merging the pages. 

Let me know if you have further questions. 

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Customer

thank you- i have made all these changes. Now waiting for the name change request. 

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Elixir Cada
Facebook Expert

alright great. It might take days for facebook to attend that or if you are lucky it might take hours. After the name change, just go to the merge page option again and you should good to go.

Any more questions? 

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Customer

not today but what if this doesn't work? what else can we do?

 

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Customer

Nothing new on our pages- still can't change the business name, still can't merge. 

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Elixir Cada
Facebook Expert

Alright Meghan. Please file/create a report on this issue to facebook admin for them to check what is going on. You cant merge the page if the name hasnt been change. Please click the link below to file a report. On the report that you are going to file, provide details that you want to merge both pages and specify the name of the pages. Make a screenshot on both pages and attached it to the report then send it and wait fo the response from the admin. 

https://www.facebook.com/help/contact/ ***-***-**** 02583?rdrhc

Let me know if you have further questions. 

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