I have an Apple I pad and have forgotten the apple Id and password that was used to set up iCloud. I am currently locked out.
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I have an Apple I pad and have forgotten the apple Id and password that was used to set up iCloud. I am currently locked out.
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waiting for help to open my I pad.
Hi Rebecca, Are you getting an Activation message on the iPad?
Hi Rebecca,
Thank you for waiting!
Are you getting an Activation message on the iPad?
Yes I'm getting an activation message on my iPad. It says the owner used find my phone to link it to the Apple ID.
Ok There is a hint there of what ID it needs,
something like C.....@....com
Can you tell me what exactly it says on the ipad hint?
It says this iPad is linked to an Apple ID enter the Apple ID and password that were used to set up this iPad. Then there is the letter r......@icloud.com
You don't recognize what this ID is?
r......@icloud.com
It could be Rebecca
Which is my first name
What birthday did you set for your account let me check if it will match
04/08/1958
It is notmatching the r**a@icloud.com
Can you think of any other id you can think of that may match the hint
r....@icloud.com
My birthday is April 8th 1958
Expert Notes:
Call customer
Custoemr cannot recall the ID
Had an Apple ID adviser to call custoemr to verify.
Will call customer again in 1hr
Expert Notes:
Customer was not able to verify the ID with the apple Id adviser
Customer said she will try going home in 2 hrs and will call back and check for additional details.
Expert notes:
Call custoemr and there were no answer
Will call customer again.
Byron Narciso
Apple Expert
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