how do i log on -- the internet?

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Andrew,

Thanks for waiting. Im here to help. To verify your concern you want to connected your iPad to the internet is that correct?

We will use this chat window to communicate. To verify your concern you want to connected your iPad to the internet is that correct?

To verify your concern you want to connected your iPad to the internet is that correct?

You are responding to me on the right page. You enter your response on the box and send click on the send response button

We are already chatting sir. You are responding to me on the right page. You enter your response on the box and send click on the send response button

I ask you some questions and will provide you the steps on how to fix it.

You want to connect your iPad to the internet is that correct?

Do you know the information of your Wireless network or Wi-Fi?

Please follow these steps:

• On your iPad got to Settings
• Tap Wi-Fi
• Select your wireless network
• It will ask you for a password if your connection is secured
• Click on Join
• You will see a check mark next your Wi-Fi network if you successfully entered the correct information

You look for the settings icon. Are on the home screen of your iPad?

You are using a Samsung Tab. What exactly do you see on the screen?

Can you tap that start button and let me know what you see?

Do you see the name of your network on the list?

Can I call you on the number that you provided  ***-***-**** ?

  Dear Andrew , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Unable to connect his tablet his Wi-Fi

Solution Implemented : Called the customer / Remotely accessed the computer / We checked his connection and it only shows that he is using a modem / Advised contact Suddenlink and tell them that he need a wireless connection for his device / Customer understand / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Called the customer / We checked his router/modem and it shows that the customer is using an Arris modem / Explained to the customer that his modem dont have wireless capability / Advised that he will need to contact suddenlink and request for a wireless modem/router / Customer understand / No other issues raised / Customer is happy with the assistance / Issue Resolved