I am not getting any sound. Alexia on the sound bar is red when I call her name. It was working then I put tvon pause. When I took it off pause, It would not work. I turned off tv then back on and had sound for a few seconds then quit.
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I am not getting any sound. Alexia on the sound bar is red when I call her name. It was working then I put tvon pause. When I took it off pause, It would not work. I turned off tv then back on and had sound for a few seconds then quit.
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Hi Keith,
Thanks for waiting. Im here to help. To verify the light ring on Alexa is red is that correct?
yes
The lilght ring is red when isay alexa No sound is coming through
Thanks for your response. When the red light is on, the Alexa microphone has been turned off. Press the Mute button to turn on the Microphone.
Let me know what happen. I'll wait for your response.
Dear Keith, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified : Alexa not responding
Solution Implemented : Called the customer / Advised that if he see a red light it is on Mute / Press the mute button and it is not responding / Rebooted Alexa / Alexa is up and running / No other issues raised / Issue Resolved / Answer Accepted
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Byron Narciso
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