my dell laptop stopped working,i received the message on my tv saying no internet connection,when checking with my cable/internet provider,test...

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Hi Gerald,

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I will contact you at that time. I hope you will have the computer with you.

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 Hi Gerald,

Im calling your number now.

Dear Gerald, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Computer not turning ON
Solution Implemented :

Call customer and checked the status of the Computer

Computer is getting a No power issue

Tested the THE AC adapter alone without the batteryand no power

Tested The Battery Only and no power

Performed the power drain and still no power.

the power light indicator will turn on for few seconds and will turn off indicating for a power or lower power Issue

Advised customer to bring the laptop to a local tech since it is a Hardware problem that may require opening up the computer and testing the power board.

I also advised the customer to test a new AC adapter and if the repair will proceed, Ask for an estimate because the reapir may cost him near a new computer's price

answer accepted

Customer has no device to response from my assistance

had customer call our support line.

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