I've got a lot of pictures on my Android phone I'd like to upload to my Dropbox, but the upload button doesn't appear. When I created a new file...

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Customer

I've got a lot of pictures on my Android phone I'd like to upload to my Dropbox, but the upload button doesn't appear. When I created a new file it told me to drag and drop but that's not possible. How can I do this?

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

 Hi Merrill,

Thank you for waiting!

If you open a photo, you would see an icon for Sharing like this

Clicking that button should give you an option for sharing it to drop box.

Can you check and let me know?

Posted
Customer

I'm ready

Posted
Ferdinand Aquino
Technician

Hi Merrill,

Thank you for waiting!

If you open a photo, you would see an icon for Sharing like this

Clicking that button should give you an option for sharing it to drop box.

Can you check and let me know?

Posted
Customer

The only selection close to Dropbox is Cloud

Posted
Ferdinand Aquino
Technician

Do you have dropbox app on your phone?

Posted
Customer

Yes

Posted
Ferdinand Aquino
Technician

When you click the Share button, what are the options showing?

Posted
Customer

I think, let me make sure.  I know I can open it on my phone but I may not have installed it on this new one.

Posted
Ferdinand Aquino
Technician

Ok For the dropbox option to show up, That phone should have the dropbox app installed in it.

Let me know.

Posted
Customer

I just checked my apps.  I don't have Dropbox on my phone.  That would probably help! Lol

Posted
Ferdinand Aquino
Technician

 Yep, Once you have dropbox installed the share button should have dropbox as an app.

Go ahead and install it and let me know if it worked.

I'll wait for your response.

Posted
Customer

It's working great now.  Thank you!!

Posted
Ferdinand Aquino
Technician

 Dear Merill, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified :

Cannot share photos to dropbox
Solution Implemented :

Advised customer to install a dropbox app on the phone and press the share button to upload it to dropbox

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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