I cannot download a file any longer ... it reads ‘ unable to download ‘ and I still see a lot of capacity

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 Hi Fouad,

Thanks for waiting. Im here to help. May I know on what device are you trying to download a file? Is it on a computer or a mobile device?

What type of file are you downloading? Can you please provide the exact message that you get?

 Thanks for your response. Are you chatting with me on the same iPhone that has an issue?

Is there a number I can call you?

Great. Let me call you please dont close this chat window.

 Dear Fouad , It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.

Issue identified : Some that that was sent to him cant be downloaded

Solution Implemented : Called the customer / Assisted the customer to reboot his iPhone / Reopen the Dropbox and email App / We discovered that he was able to download the first 6 videos but not the other ones / We tried to  download a different file and it works / Explained to the customer that the other clips that he is downloading might be corrupted / Send a test file and it working fine / We verified that the phone and dropbox is working / Advised to contact the sender and resend a new copy of the clips / Customer understand  No other issues raised / Customer will use the remote as his phone upgrade / Issue Resolved / Answer Accepted

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