I have a Sony Tv and I purchased the Bose solo tv speaker model number 418775. The sound bar cuts the tv off every 18 minutes. What is the...

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I have a Sony Tv and I purchased the Bose solo tv speaker model number 418775. The sound bar cuts the tv off every 18 minutes. What is the problem? Can you help me?

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Bose nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

 

Last updated
Rofel Lantican
Technician

 Hi Judy,

Thanks for waiting. Im here to help. Let me call you please dont close this chat window.

Posted
Rofel Lantican
Technician

Dear Judy, It was a pleasure helping you with your Bose issue today. Here is a summary of the resolution.


Issue identified : TV goes to sleep every 15 minutes


Solution Implemented : Called the customer / Sound still coming out of the speaker / Explained to the customer that it is her TV that is actually going on sleep or standby / Assisted the customer to turn off Sleep by using the Sony remote / No other issues raised / Customer is happy with the assistance / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

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