I've just lost the redeem code by over scratching its cover. Primer on Kidney Diseases 7th ed 2018

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Customer

I've just lost the redeem code by over scratching its cover. Primer on Kidney Diseases 7th ed 2018

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Technician

Hi Antonio,

Thank you for waiting!

Can explain to us more on what problem you are having?

What redeem code?

Posted
Ferdinand Aquino
Technician

Hi Antonio,

Thank you for waiting!

Can explain to us more on what problem you are having?

What kind of redeem code?

Posted
Customer

I have purchased a medical book title: Primer on Kidney Diseases 7th ed 2018. I tried to and unlock my eBook but trying to scratch the seal to reveal the code, seems that I destroyed the seal by over scratching and thus, unable to use the eBook. Thanks

Posted
Ferdinand Aquino
Technician

Thanks for the response Antonio,

Where did you purchase the ebool?

Posted
Customer

I bought it through Expertconsult.com online, as many other books I've bought from Elsevier. 

Posted
Ferdinand Aquino
Technician

Hi Antonio,

I checked their site and the support mentioned that if your redeem code is unreadable.

Fill out this form they have on this link

https://service.elsevier.com/app/contact/supporthub/expertconsult/

And one of their support people should contact you.

Let me know how it goes.

Posted
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