I have a new iMac... my old one, 8 years old. I Need to be able to download my old programs of Word, photos, etc. from my ext hard drive. Can't...

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Customer

I have a new iMac... my old one, 8 years old. I Need to be able to download my old programs of Word, photos, etc. from my ext hard drive. Can't find it anywhere...

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (Mac) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Byron Narciso
Apple Certified Tech

Is the old mac running on OS High Sierra? 

Please let me know by typing a response at the top and clicking on send response

Posted
Byron Narciso
Apple Certified Tech

Have you tried using Migration Assistant?

It can transfer any data on the backup for your old MacBook onto your current Mac. Open Migration Assistant, which is found in /Applications/Utilities, then click Continue.

Choose to transfer data "From a Mac, Time Machine backup or startup disk". You'll be guided through the process of migrating your data from your old MacBook onto your current Mac. 

Posted
Customer

I have tried.... repeatedlly, to get into Migration.... It will NOT accept my PW.  I am encounting this over and over again with this computer. Log in is a long and tedious process. Old mac was .... maybe... running High Sierra. She would not upgrade much in the last year. 

Posted
Byron Narciso
Apple Certified Tech

Is it OK if we do a screen sharing to the old mac? I will try to check and see whats wrong. 

Posted
Byron Narciso
Apple Certified Tech

Also, If you can provide me your good contact number for me to call you. 

Posted
Byron Narciso
Apple Certified Tech

Hi Whitney

Please let me know when is the best time for us to continue . Thanks 

Posted
Jenny Muralidharan
Customer Support

Hi Whitney, if you can read our messages and are unable to respond to them here, please drop us an email at s**t@experthelp.com. We'll help you reconnect with your Expert, Byron Narciso so he can help answer all your questions to your satisfaction. We look forward to hearing back from you :) Alternatively, you can also share your phone number so he can offer you continued help over the phone. 

Posted
Byron Narciso
Apple Certified Tech

Hi Whitney

I have not heard back from you in a while. Please post a message on this page sharing the current status of the issue or if you still need help from me.If you're having a problem getting back to this page please email us at s**t@experthelp.com.

Posted
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