when i take a screenshot i get a blank picture ?

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Hi Willy,

May I know what model of the apple device that  you are using? 

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Are you there Willy?

I am here to assist you about your Apple device issue. Just send me a message on this page providing the apple device that you are using so that I can guide and coach you on how to fix your problem.

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Hi Willy,

Here's the steps for you you take a screenshot of your screen.

Taking a full screen screenshot

1.  Press ⌘ + Shift + 3 on your keyboard and macOS will place your screenshot on your Desktop.
2. Alternatively, you can press ⌘ + Shift + ^ + 3 and the screenshot will save to your clipboard instead of your Desktop.

Just a window

1. Press ⌘ + Shift + 4 on your keyboard followed by the space key. You’ll see your cursor change into a camera icon.
2. Hover over the window you want to take a screenshot of, macOS will automatically highlight the window it’s about to take a screenshot of, and click.
3. Your screenshot will be placed on your Desktop.
4. Alternatively, to save to clipboard, press ⌘ + Shift + ^ +4 and then press the space key.

Taking a screenshot of portion of your display

1. Press ⌘ + Shift + 4 on your keyboard. You will see your cursor change into a little pointer with numbers next to it.
2. With either a mouse or trackpad, click and drag the area you want to screenshot and then let go.
3. Your screenshot will be place on your Desktop.
4. Alternatively, to save to clipboard, press ⌘ + Shift + ^ +4 and then press the space key.

Let me know if this helps you solve your problem.