Hi I have an I luv blue tooth speaker with Alexis from 2016 we would like to get it operating again. Can you help with this?

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Customer

Hi I have an I luv blue tooth speaker with Alexis from 2016 we would like to get it operating again. Can you help with this?

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Technician

Hi Jonas,

May I know the exact brand/model of your blueetooth speaker?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

Hi !

 Www.iluv.com iluv Bluetooth speaker with Alexis from 2016

Posted
Elixir Cada
Technician

Hi Jonas,

I am trying to find the alexis device that you are referring but cannot find one. Are you sure its Alexis or is it Alexa from Amazon?

 

Posted
Customer

If you go to  I luv .com . It should be there . It's made by i luv technologies.

It's called audclick  

Posted
Customer

It's a cheaper version of the ones sold. Direct from Amazon

Posted
Customer

Bought it from America s longest running catalog 

Posted
Elixir Cada
Technician

Yes, i got the speaker. How about the Alexis? is it Alexa Echo dot that you are referring? 

Posted
Elixir Cada
Technician

I called you on your phone and a girl who answered the called said that you are not around. Please let me know when you are ready to take calls. 

Posted
Customer

Got audclink app installed now .

Will close question

Posted
Elixir Cada
Technician

Dear Jonas, It was a pleasure helping you with your Tech-Alexa issue today. Here is a summary of the resolution.
Issue identified : cx want to connect his BT speaker to Alexa
Solution Implemented : chat/called cx and provided him steps and video on how to connect alexa to bluetooth speaker by downloading the app on his phone. cx followed the instructions and was able to connect the speaker to alexa. no further questions. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Erica M.
Customer Support

1/31/19

"Hi Elix 

I have fixed my own problem that I asked on January 31 .  My first download of Abobe Flash did not work .  I tried it a second time and it worked so my French program is now working again .    I got my i luv speaker working last night but today it struggles keeping the internet connection 
 
Here is a photo of my I luv bluetooth speaker with Alexa . It appears to be slightly different than the ones made and sold on the Amazon website :(
 
 
Thanks
Jonas C"
Posted
Customer

Hi exlixer 

Are you able to figure out why my alexa doesn't stay connected 

Posted
Customer

We are going to try again with the Bluetooth speaker after dinner 

Glad I was able to continue with my French program.  They refunded me for my question on the after the computer allowed me to download the latest Adobe flash player

Posted
Elixir Cada
Technician

Hi Jonas,

I am trying to call you on your phone but no one is answering the call. Let me know if you are ready to take calls.

Posted
Customer

Hi ready at 9 Atlantic time 

 

In about 2 hour.

 

Thanks Jonas c

Posted
Elixir Cada
Technician

Hi Jonas,

Please follow the steps below to reconnect your Alexa to your wifi network. Make sure that the alexa device is near the wifi router or visible to wifi router so that the connectiong is seamless. If there's a wall between your alexa and wifi router then theres a possibilty that the connection if poor and fluctuating.

  1. In the Alexa app, select Settings from the left navigation panel.
  2. Select Set up a new device.
  3. Press and hold the Action button on your Echo until the light ring turns orange. Your phone or tablet will then connect to your Echo.
  4. The Alexa app will show you a list of available WiFi networks.
  5. Select your Shaw in-home WiFi network. The name of your Shaw WiFi network can be found on the white sticker on your modem.
  6. Enter the network password. Your password can also be found on the white sticker on your modem.
    • If your Shaw WiFi network is not visible, scroll down and tap Rescan.
  7. Tap Connect to connect your Echo to your Shaw WiFi network. You will see a confirmation message, and your Echo will be ready to use.

 

Posted
Customer

I think my speker is different . My father and download the audclick app but there seams to be an internet connection problem today 

Thanks Jonas c 

 

Posted
Elixir Cada
Technician

I see. If you have intenet connection issue then the connection to your alexa will suffer as well. 

Try to place the alexa device right next to your router and see if you will experience same problem.

Posted
Customer

Hi elixir

I finally talked with hamacker schemer and my home assistant is not working correctly  . They advised me to return it for refund.  Going to ship it today 

Thanks for your help!

Thanks Jonas c

Posted

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